Set Up Mobile Alerts
Sign in to the MonitoringDog mobile app and verify push notifications
Use Alert settings to check that the MonitoringDog mobile app receives push notifications.
Mobile alerts work with escalation severities that use push notifications. Read Escalation Policies and Severities if you need to configure alert channels.
Before you begin
- Access to your MonitoringDog account.
- The MonitoringDog mobile app on your phone. The app is currently in testing and is not yet available in the App Store or Google Play.
- Permission to manage your own user profile.
Sign in to the mobile app
Open the MonitoringDog mobile app on your phone and sign in with the same email and password you use in the portal.
Incident push notifications arrive on every device where you stay signed in.
Open Alert settings
Open the MonitoringDog portal and go to the dashboard.
Open Alert from account settings.
The page shows Push notifications and Test the setup.
Test push notifications
In Test the setup, click Send test notification.
MonitoringDog sends a push notification to the mobile app where you are signed in.
The button enters a short cooldown after sending the test.
Troubleshooting
| Issue | What to do |
|---|---|
| The app does not show your account | Confirm you are signed in to the correct MonitoringDog account in the app |
| Test push notification does not arrive | Wait for the cooldown, check mobile notification permissions, then send another test |
| Alert channels still do not notify during incidents | Review the severity and escalation policy used by the check or custom incident |