Reset Password
Request a password reset email and set a new MonitoringDog password
Reset the password for an account that uses email/password sign-in. MonitoringDog sends a reset email when the address has an account, then allows you to set a new password from the reset link.
Before you begin
- Access to the email address on your MonitoringDog account.
- An account that uses email and password sign-in.
Open the password reset page
Open the password reset page of the MonitoringDog portal.
You can also open it from the sign-in page by clicking Forgot password? beside the Password field.
Request the reset email
Enter your email in Email address, then click Send reset password email.
When the request is accepted, MonitoringDog shows this message, with your address in place of <address>: "If an account exists for <address>, a reset link is on its way." The message is the same whether or not the address has an account, so it does not confirm that an account exists.
Open the reset link
Open the reset email and follow the link.
The link opens the Reset password form in MonitoringDog.
Set the new password
Enter the new value in Password and repeat it in Confirm Password. The password needs at least 8 characters with a letter and a number.
Click Reset password.
When the reset succeeds, MonitoringDog shows Password reset successfully and returns you to the sign-in page.
Troubleshooting
| Issue | What to do |
|---|---|
| The email does not arrive | Check the address, spam folder, and mail rules, then request another reset email |
| The reset link does not work | Request a new reset email from the password reset page of the MonitoringDog portal |
| Confirm Password shows an error | Enter the same value in Password and Confirm Password |
| Password shows an error | Use at least 8 characters with a letter and a number |